Refund and Cancellation Policy
LAST UPDATED OCTOBER 19, 2026
This Refund and Cancellation Policy applies to all purchases made on fortuna-studios.com (the "Site") from Paower Ventures LLC, doing business as Fortuna Studios ("Fortuna Studios," "we," "us," or "our"). It is part of our Terms of Service.
1. All sales are final
Everything we sell is a digital product that is delivered or applied as soon as payment is complete. For that reason, all sales are final. Except where the law requires otherwise, we do not offer refunds, partial refunds, credits, or exchanges for any purchase, including the Founder's Pass, High Rollers boosts, names in the credits, memberships, membership renewals, or unused time on a membership.
The only exception is a duplicate purchase. If you buy a second Founder's Pass or a second membership on the same email address by mistake, we cancel the duplicate and refund it automatically.
2. Founder's Pass
The Founder's Pass is a one-time purchase and is not refundable. Your founder number and your listing on High Rollers are assigned as soon as your payment is complete. If you do not provide a handle, or if we remove a handle under our Terms of Service, the purchase is still not refundable.
3. Boosts
Boosts are one-time purchases that change your position on High Rollers as soon as your payment is complete. Boosts are not refundable and cannot be transferred, reversed, or moved to another person.
4. Memberships
Memberships renew automatically at the start of each monthly or yearly billing period until you cancel.
You can cancel at any time from your vault, using the billing page linked there, or by emailing fortunastudios1@gmail.com from the email address you paid with. When you cancel:
- You will not be charged again.
- You keep full access to your membership until the end of the billing period you have already paid for.
- When that period ends, your membership stops and access is removed.
- We do not refund any part of the current billing period, including unused days, weeks, or months on a yearly plan.
To avoid being charged for the next billing period, cancel before your renewal date. Your renewal date is shown in your vault and on your receipts. A cancellation takes effect at the end of the current billing period, even if you cancel on the first day of it.
If you switch from a monthly plan to a yearly plan using a credit we offer, the credit is applied once to the first yearly payment and has no cash value.
5. Founder rate
A founder rate on a membership applies only while that membership stays active. If you cancel, or if your membership ends because a payment fails, the founder rate ends and cannot be restored.
6. Failed payments
If a renewal payment fails, we and our payment processor may retry the charge. If payment is not completed, your membership may be paused or ended.
7. Business cameos
Businesses pay for a cameo only after we approve the application and the business approves the scene. Once a cameo has appeared in a published episode, the payment is final.
8. Payment processor
Payments are processed by Stripe. For purchases made through Stripe's Managed Payments service, Stripe or its affiliate acts as the seller of record. In limited cases, Stripe may issue a refund or apply consumer protection rights required by law in your location, and nothing in this policy limits any right you have under applicable law that cannot be waived.
9. Disputes and chargebacks
If you believe a charge is wrong, please email us first at fortunastudios1@gmail.com so we can look into it. If you file a chargeback for a purchase covered by this policy, we may suspend your access, remove your name from future episodes and from High Rollers, and end any membership linked to that payment.
10. Contact
Questions about this policy can be sent to fortunastudios1@gmail.com.